Privacy Policy

1. What we collect

• Account details. Your name, phone number and email address when you create an account, and your Google account email if you choose to sign in with Google.
• Order and payment details. The phone number you buy for, the bundle you choose, the amount, and the M-Pesa transaction code and status returned by Safaricom. We never see or store your M-Pesa PIN.
• Loyalty points. Your LucidX Coins balance and redemption history.
• Messages you send us. Questions you type into our website chat, WhatsApp, Telegram, Messenger or Instagram, and any phone number or M-Pesa code you share there.
• Technical details. IP address, browser type and basic request logs, used to keep the site running and to stop abuse.

2. How we use it

• To deliver the bundles, SMS packages and services you pay for.
• To send you receipts, order updates and one time passcodes by SMS, email, WhatsApp, Telegram, Messenger or Instagram.
• To let you track orders and check or redeem points.
• To answer your questions and give support.
• To send service announcements and occasional offers, which you can turn off at any time.
• To prevent fraud, misuse and repeated failed payments.

We do not sell your personal information, and we do not use it for third party advertising.

3. WhatsApp, Telegram, Messenger and Instagram

When you message our WhatsApp number, Telegram bot, Facebook Page on Messenger or Instagram account, we receive your phone number or chat ID, your display name and the messages you send. We use these only to reply to you, look up your orders or points, start a payment you asked for, and send updates you have not opted out of.

WhatsApp messages are handled through the WhatsApp Business Platform run by Meta, and Messenger and Instagram messages through the Messenger Platform, also run by Meta. Telegram messages are handled through the Telegram Bot API. Each of these services also follows its own privacy policy. General questions you ask the assistant may be passed to Google Gemini to write a reply. Order lookups and payments are handled by our own system.

4. Who we share it with

We share only what each provider needs to do its job:

• Safaricom, to process M-Pesa payments and deliver bundles.
• Meta (WhatsApp, Messenger and Instagram) and Telegram, to send and receive chat messages.
• Resend, to send email.
• Google, for Google sign in, chat replies and app notifications.
• Cloudflare, which hosts our website and stores our data.

We may also share information when the law requires it, or to protect our customers and our service from fraud.

5. How long we keep it

We keep account details while your account is open. Order and payment records are kept for as long as we need them for support, refunds and accounting. Chat conversation state is temporary and expires on its own. When you ask us to delete your data, we remove it except where the law requires us to keep a record.

6. How we protect it

All traffic to lucidxtech.com is encrypted with HTTPS. Access to customer data is limited to authorised staff, admin tools are protected by passcodes, and messages from Meta and Telegram are checked for a valid signature before we act on them.

7. Your choices

• Stop updates. Sign in, open Account, then Notifications, and switch off SMS, email or WhatsApp updates.
• See or correct your data. Your account page shows your details, orders and points. Contact us for anything else.
• Stop chatting. You can block our WhatsApp number or Telegram bot at any time.

8. Deleting your data

You can ask us to delete your account and the information linked to it, including chat history from WhatsApp, Telegram, Messenger and Instagram.

9. Children

Our services are meant for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has given us information, contact us and we will remove it.

10. Contact us

Lucid-X Technologies, Nyeri, Kenya.
Email [email protected] or [email protected].
Phone or WhatsApp 0742 744 707.

We may update this policy from time to time. The date at the top shows when it last changed.