Data & Minutes,
On The Spot

1What We Sell

Lucid-X Technologies operates as a Bingwa Ambassador under Safaricom's own Bingwa Sokoni program, we sell genuine Safaricom Bingwa data bundles and Gift SMS bundles to willing customers at the prices listed on this Site, using our own registered access to that program. Every bundle sold is a real Safaricom Bingwa Sokoni product delivered to your line once your payment is confirmed; we do not operate or provide the underlying network service ourselves. Gift SMS bundles may be sent to your own number or gifted to another registered Safaricom number.

All bundles, prices, and validity periods shown on the Site reflect Safaricom's own current Bingwa Sokoni offerings at the time of listing. Safaricom may change bundle sizes, prices, or its own program terms at any time without notice to us; we update our listings as soon as we become aware of such changes, but are not responsible for a temporary mismatch between what Safaricom actually provides and what was listed at the moment you paid, provided we correct it promptly once identified.

2Eligibility

You must be using a valid, active Safaricom line and must be authorised to use whichever phone number you enter for a purchase or gift, whether that is your own number or, for a gift, a number belonging to someone who has agreed to receive it. Entering a phone number you are not authorised to use, to obtain a bundle or gift for someone without their knowledge or consent, is a misuse of this service and may result in your own number being blocked from future use of the Site (see Section 11).

3How Payment and Delivery Work

Payment is made via M-Pesa, either through an STK push prompt initiated from the Site or by sending money directly to our till (9846913). Once your payment is confirmed by Safaricom, your bundle is ordinarily delivered within 15 seconds. If delivery stalls or doesn't arrive in that time, please head to our order-tracking page right away, it lets you check status and file a claim or dispute for that specific payment.

You are responsible for checking that the phone number, bundle, and amount are correct before confirming payment. Please double-check the number you enter, especially when gifting a bundle to someone else.

4Safaricom's One-Bundle-Per-Day Limit

Safaricom's own Bingwa Sokoni program allows only one bundle to be loaded onto a given number within a single day. This limit is set by Safaricom, not by LucidX, and applies regardless of which platform or shop a customer uses to buy a bundle.

If your number has already received a bundle today, whether through us or any other means, and you make a further qualifying payment to us for another bundle, your payment is accepted and held safely; the bundle itself cannot be delivered until the daily limit resets. When this happens:

• We will text you at the number you paid from, explaining that your order is on hold and referencing the M-Pesa code for your specific payment.
• If you make further payments for bundles on the same day while still blocked, each one will be individually acknowledged by text, referencing its own M-Pesa code, so you always know exactly which payment each message concerns.
• You can visit our order-tracking page at any time, enter your M-Pesa code, and either schedule your bundle for delivery at a specific time (once the daily limit has reset), request it be sent as soon as possible, or request a refund instead.

We strongly advise using our order-tracking page yourself to schedule delivery or request a refund, rather than waiting, this matters especially if you've paid more than once for a bundle on the same day. Every M-Pesa code is tracked and handled entirely on its own, never confused with any other payment from the same number, and any action you request through that page is carried out by our team in under 24 hours.

5Safaricom Zoning & Bundle Availability Windows

Certain Safaricom Bingwa Sokoni bundles, and certain Tunukiwa/Gift SMS/Specialty Offer tiers, are simply not offered by Safaricom during specific periods of the day, for example, a bundle may only be orderable from 12:00am to 3:59am each day, and unavailable outside that window regardless of which platform is used to buy it. We refer to this as "zoning." It is a restriction set by Safaricom, not a limitation of our own systems, and can only be resolved by waiting for the window to reopen.

When a bundle is currently outside its Safaricom-defined window, this Site shows it as Zoned: the Buy Now option is disabled and a live countdown is shown to when ordering reopens. Tapping a zoned bundle opens a details card explaining exactly why it is unavailable right now and precisely when it becomes available again.

If a payment is ever matched against a bundle that is currently zoned, for example if you pay directly to our till while its window is closed, your money is never lost. Depending on that specific bundle's configuration, one of two things happens:

• Held: your payment is kept safely and the bundle is automatically dispatched to your number the moment its zoning window reopens, with no further action needed from you.
• Refunded: you will be texted with instructions on how to request a reversal of that payment. Reversals requested this way are typically processed immediately, and in all cases within 24 hours.

6Non-Delivery and Failed Deliveries

If, for a reason unrelated to Safaricom's daily bundle limit or a zoning window, your paid bundle fails to deliver, for example due to a technical or network issue on our side, we will attempt to resolve and redeliver it. If we are unable to successfully deliver your bundle and the issue remains unresolved within 24 to 36 hours of payment, we will automatically process a refund of that payment back to the original M-Pesa number.

7Refunds Generally

Except for the automatic-refund situations described elsewhere in these Terms (Sections 4, 5, and 6 above), bundles that have been successfully delivered are non-refundable, since the service has been fully rendered at that point. We encourage you to review the bundle, price, and phone number carefully before completing payment.

All refunds are paid back to the original M-Pesa number that made the payment, using Safaricom's own reversal or business-payment systems. We do not process refunds to a different number, or by any method other than M-Pesa, except at our sole discretion in exceptional circumstances.

8LucidX Coins (Loyalty Program)

Every qualifying bundle purchase earns LucidX Coins, loyalty points credited to the Safaricom number that made the payment. Accumulated points can later be redeemed for a free bundle once your balance reaches the qualifying threshold for that bundle.

The rate at which points are earned, the number of points required to redeem any given bundle, and which bundles are available for redemption are all set by LucidX and may be changed at our discretion at any time, including increases or decreases, without prior notice. Redeeming points may require identity verification (such as a one-time code sent to your number) or a small confirming top-up payment, as displayed at the time of redemption.

LucidX Coins have no cash value, cannot be transferred to another number, cannot be sold or exchanged, and are void if we determine they were earned or accumulated through fraudulent, abusive, or manipulative activity.

9Gift SMS

Gift SMS bundles may be purchased for your own number or gifted to another registered Safaricom number. When gifting, you are responsible for ensuring the recipient's number is correct and that they are a real, existing person entitled to receive it. Gift codes issued through our system are valid for a limited period, stated to you at the time the gift is created, and will expire automatically if not claimed within that period.

Because Gift SMS bundles are delivered through Safaricom's own separate gifting process (rather than a direct bundle purchase), they are not subject to Safaricom's one-bundle-per-day limit described in Section 4, though delivery may occasionally take slightly longer due to the additional steps involved.

The prices we list for Gift SMS bundles are set by us, and are deliberately not the same as whatever Safaricom itself may charge for a similar SMS bundle bought directly. This isn't a pricing decision made for its own sake, it's a technical necessity: our payment-matching system identifies which exact bundle you're paying for by its price alone, and two different products can never safely share one price point, or our system has no way to tell which one you actually meant to buy.

10Admin-Managed Resources, Tunukiwa, Gift SMS & Specialty Offers

Tunukiwa Data/Minutes, Gift SMS bundles, and Specialty Offers (custom profile-based products) shown on this Site are managed dynamically by LucidX and reflect real, live availability of the underlying resource rather than a fixed catalog. We may add, change, or withdraw any such resource at any time, at our own discretion, without prior notice to customers.

If a resource you have already paid for is withdrawn before your bundle is delivered, your money remains safe at all times. It will be provided back to you as a reversal, either immediately or at a later time, depending on how the withdrawal is being handled, and you will be notified by text to the number you paid from.

11Account and Number Restrictions

We reserve the right to block or suspend any phone number from using any part of this Site, including bundle purchases, gifting, order tracking, and the LucidX Coins program, if we reasonably believe that number is being used fraudulently, abusively, or in a way that manipulates or exploits our gifting or loyalty systems. We will make reasonable efforts to resolve genuine mistakes in good faith before taking this step, but reserve the right to act immediately where fraud or abuse is evident.

12Order Tracking

Our order-tracking page is the main self-service tool for managing any payment you've made to us. Enter your M-Pesa transaction code, or paste your full confirmation SMS, and you can check delivery status at any time. Please keep your confirmation SMS until delivery is confirmed, the transaction code is how we locate your specific order.

Through this page you can, among other things: request a refund if delivery has stalled, or if Safaricom's daily bundle limit or a zoning window has blocked a payment; schedule or reschedule exactly when a pending bundle should be delivered, up to 30 days ahead; change an already-locked delivery schedule, verified by a one-time code sent to the phone number on the order, available once per order only, so please be certain before confirming a change; and raise a dispute if a bundle you were told was delivered never actually arrived. Every M-Pesa code is tracked and resolved entirely on its own, independently of any other payment from the same number, and every request made through this page is actioned by our team within 24 hours.

By taking any action available through this page, including a refund request, a reschedule, or a dispute, you agree to accept the outcome of that action as final. Please use this page carefully, and only when you genuinely intend the result it will produce.

If a one-time verification code fails to reach you, that is our responsibility to fix, not yours, our system keeps retrying delivery of that code rather than leaving you without one. All automated messages relating to your orders, including verification codes, come only from our official number, 0746 593 334. For direct human support, please contact our customer care line instead: 0742 744 707.

13Communication From Us

Text messages relating to your orders, refunds, reminders, or the LucidX Coins program will only ever come from 0746 593 334, our official number. We will never ask you to share your M-Pesa PIN, and any message asking you to do so is not from us. If in doubt, contact us directly using the details in Section 18 before taking any action.

14Limitation of Liability

To the fullest extent permitted by law, LucidX's total liability to you in connection with any single order is limited to the amount you actually paid for that order. We are not liable for delays, failures, or losses caused by Safaricom's own network, systems, or policies (including but not limited to network outages, M-Pesa system downtime, zoning windows, or changes to what bundles are offered) that are outside our reasonable control. We are not liable for any indirect, incidental, or consequential loss arising from use of the Site.

Nothing in these Terms limits any liability that cannot lawfully be limited or excluded under Kenyan law.

15Your Information and Privacy

We collect and store the phone numbers, M-Pesa transaction references, and order details necessary to process your purchases, respond to support requests, and operate the LucidX Coins program. We do not sell your information to third parties. Information is retained for as long as reasonably necessary for order records, dispute resolution, and legal or regulatory requirements, and is handled in accordance with the Data Protection Act, 2019 (Kenya).

16Changes to These Terms

We may update these Terms at any time to reflect changes in our services, Safaricom's own policies, or applicable law. The version in effect at the time you make a payment is the one that applies to that transaction. We encourage you to review this page periodically.

17Governing Law and Disputes

These Terms are governed by the laws of Kenya. If you have any concern or dispute regarding an order, please contact us directly using the details below in the first instance, most issues can be resolved quickly this way, before any formal or legal process is considered.

18Contact Us